Answers below match the Shipping, Return, Cancellation and Payment pages. If anything reads differently, the policy page is the one that applies.

What payment methods do you accept?

UPI and Cash on Delivery. We do not accept card payments, and no payment details are stored on this website.

Can you give a GST tax invoice?

No, we cannot provide a GST tax invoice. Velora Depot is not registered for GST because the business is below the applicable GST registration threshold. Nothing is added to an order as GST, and no invoice carrying a GST registration number is issued. An order invoice is included with the parcel; it is not a GST tax invoice.

How much is delivery?

Delivery is free on orders of ₹999 and above. Below that a flat ₹49 applies, and it is shown before checkout is completed.

How long will my order take?

Handling takes 1-2 business days. Total delivery is usually 3-6 business days to a metro address and 5-10 business days elsewhere. These are estimates, not guaranteed dates.

When do orders leave?

Orders confirmed before 3:00 PM IST go to the courier the same working day; later orders go the next working day.

Where do you ship from?

Everything is packed and dispatched by us from Indore. Our business and order fulfilment address is L-6, D-1, Bombay Guest House, opp. Harsh hundai, Indore, Madhya Pradesh, 452010, India.

Do you deliver to every PIN code?

Most, but not all. Some PIN codes are not served by our courier partners, and Cash on Delivery is available only for eligible orders and PIN codes. If we cannot serve an address we tell you and refund any prepaid amount.

Can I return something?

Yes. Contact us within 10 days of delivery. The item should be unused, in original packaging with invoice. The request has to reach us inside the window; the parcel does not.

Do you do exchanges?

No. Request a return and place a fresh order for the item you want; the two are handled separately.

My parcel arrived damaged. What now?

Contact us within 48 hours with photographs of the parcel and its contents. An unboxing video is strongly recommended. We review it and arrange a replacement or a refund where applicable.

When do I get my refund?

Within 7 business days of a returned item reaching us and passing inspection. Cash on Delivery refunds go by UPI or bank transfer to an account you confirm.

Can I cancel an order?

Yes, before it is handed to the courier. A prepaid order cancelled before dispatch is refunded within 5-7 business days.

Is there a warranty?

We do not add a separate warranty through our store. Where a product page states a manufacturer warranty, that warranty applies on its own terms.

How do I reach a person?

Email [email protected] or call +91 9302210881. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST